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I'm a happy customer.

More than a month ago, I discovered that TMNet had a seasonal offer to upgrade my broadband package from 512 kbps to 1.0 Mbps for only an extra ringgit per month (RM67-00) for the first three months, and then subsequently for RM77 per month. That was, in my assessment, a good deal. So I applied to have it upgraded. I was told that the upgrade would take five working days tops from the point of application.

Unfortunately, within the next one week, there was no change in my bandwidth. So I sent them an email, and they called me to find out what was wrong. I explained the situation to them, and they said they'd check things out. Later on they called me again, asking if there was any change in the bandwidth, as they'd made some adjustments - I said no. So they said they'd work on it again.

This happened at least five times. One of the times, they even told me they had changed some cable from their end. And yet, there was still no change in my bandwidth. This had been going on for the past one month.

Suddenly, late this morning, another call came from them: "Sir, we have adjusted your bandwidth. The technical department realised that they had not upgraded your bandwidth to 1.0 Mbps, that's why you kept getting a low bandwidth. Try it, it should be okay now."

I gawked at my phone receiver. I was a little too happy to yell, "Gimme back my one ringgit, you swindlers!" I could only manage a fumbling, "Oh, yes ar? Thanks ar..."

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